{ "name": "sample-connect-code-engine-fun-action", "type": "action", "valid": true, "status": "Available", "created": "2024-05-13T08:51:33.885Z", "updated": "2024-05-13T11:59:45.754Z", "language": "en", "skill_id": "226f36e9-2be7-4f49-96d6-fb22cb2646cd", "workspace": { "actions": [ { "type": "standard", "steps": [ { "step": "step_695", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Enter first name:" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "question": { "free_text": true }, "resolver": { "type": "continue" }, "variable": "step_695", "next_step": "step_904" }, { "step": "step_904", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Enter last name:" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "question": { "free_text": true }, "resolver": { "type": "continue" }, "variable": "step_904", "next_step": "step_460" }, { "step": "step_460", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Invoking extension to Code engine function..." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "callout", "callout": { "path": "/", "type": "integration_interaction", "method": "POST", "internal": { "spec_hash_id": "f4950e52962186b7d154657356da9422e8bd84c960e282d5aebbeb37b7b90731", "catalog_item_id": "ce3cd44d-8e68-456c-8958-cfcf79473721" }, "request_mapping": { "query": [ { "value": { "variable": "step_695" }, "parameter": "first_name" }, { "value": { "variable": "step_904" }, "parameter": "last_name" } ] }, "result_variable": "step_460_result_1" } }, "variable": "step_460", "next_step": "step_625" }, { "step": "step_625", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "**Response from extension:**\n\nMethod: " }, { "variable": "step_460_result_1", "variable_path": "body.__ce_method" }, { "scalar": "\n\nFirst name: " }, { "variable": "step_460_result_1", "variable_path": "body.first_name" }, { "scalar": "\n\nLast name: " }, { "variable": "step_460_result_1", "variable_path": "body.last_name" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "context": { "variables": [] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_625", "condition": { "eq": [ { "variable": "step_460_result_1", "variable_path": "success" }, { "scalar": true } ] }, "next_step": "step_641" }, { "step": "step_641", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Some error occurred while calling the extension! Please inspect & fix the issue." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_641", "condition": { "eq": [ { "variable": "step_460_result_1", "variable_path": "success" }, { "scalar": false } ] } } ], "title": "invoke code engine function", "action": "action_24797", "boosts": [], "handlers": [], "condition": { "intent": "action_24797_intent_38855" }, "variables": [ { "title": "Invoking extension to Code engine function...", "privacy": { "enabled": false }, "variable": "step_460", "data_type": "any" }, { "privacy": { "enabled": false }, "variable": "step_460_result_1", "data_type": "any" }, { "title": "**Response from extension:** Method: {variable} First name: {var", "privacy": { "enabled": false }, "variable": "step_625", "data_type": "any" }, { "title": "Some error occurred while calling the extension! Please inspect ", "privacy": { "enabled": false }, "variable": "step_641", "data_type": "any" }, { "title": "Enter first name:", "privacy": { "enabled": false }, "variable": "step_695", "data_type": "any" }, { "title": "Enter last name:", "privacy": { "enabled": false }, "variable": "step_904", "data_type": "any" } ], "launch_mode": "learning", "next_action": "fallback", "topic_switch": { "allowed_from": true, "allowed_into": true, "never_return": false }, "disambiguation_opt_out": false }, { "type": "standard", "steps": [ { "step": "step_001", "output": { "generic": [ { "values": [ { "text": "I'm afraid I don't understand. Please rephrase your question." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_001", "condition": { "lte": [ { "system_variable": "no_action_matches_count" }, { "scalar": 3 } ] }, "next_step": "step_002" }, { "step": "step_002", "output": { "generic": [ { "values": [ { "text": "" } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "invoke_another_action_and_end", "invoke_action": { "action": "fallback", "policy": "default", "parameters": null, "result_variable": "step_002_result_1" } }, "variable": "step_002", "condition": { "gt": [ { "system_variable": "no_action_matches_count" }, { "scalar": 3 } ] } } ], "title": "No matches", "action": "anything_else", "boosts": [], "handlers": [], "condition": { "expression": "anything_else" }, "variables": [ { "title": "I am afraid I do not understand what you are asking, please re-p", "variable": "step_001", "data_type": "any" }, { "variable": "step_002", "data_type": "any" }, { "variable": "step_002_result_1", "data_type": "any" } ], "disambiguation_opt_out": true }, { "type": "standard", "steps": [ { "step": "digression_failure", "output": { "generic": [ { "values": [ { "text": "Sorry I couldn't confirm if you wanted to return to previous topic, let me connect to an agent." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "digression_failure", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Failed to confirm topic return" } ] }, "next_step": "step_001" }, { "step": "step_001", "output": { "generic": [ { "values": [ { "text": "I'm afraid I don't understand. I can connect you to an agent." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_001", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Step validation failed" } ] }, "next_step": "step_002" }, { "step": "step_002", "output": { "generic": [ { "values": [ { "text": "Sorry I couldn't assist you. I will connect you to an agent right away." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_002", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Agent requested" } ] }, "next_step": "step_003" }, { "step": "step_003", "output": { "generic": [ { "values": [ { "text": "I am afraid I do not understand what you are asking, let me connect you to an agent." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_003", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "No action matches" } ] }, "next_step": "step_004" }, { "step": "step_004", "output": { "generic": [ { "values": [ { "text": "It seems this conversation would be best managed by a human agent. Let me connect you to one of our agents." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_004", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Danger word detected" } ] }, "next_step": "step_005" }, { "step": "step_005", "output": { "generic": [ { "values": [ { "text": "It seems this conversation would be best managed by a human agent. Let me connect you to one of our agents." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_005", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Profanity detected" } ] } } ], "title": "Fallback", "action": "fallback", "boosts": [], "handlers": [], "condition": { "intent": "fallback_connect_to_agent" }, "variables": [ { "title": "Topic return failed", "variable": "digression_failure", "data_type": "any" }, { "title": "I'm afraid I don't understand. I can connect you to an agent.", "variable": "step_001", "data_type": "any" }, { "title": "Sorry I couldn't assist you. I will connect you to an agent righ", "variable": "step_002", "data_type": "any" }, { "title": "I am afraid I do not understand what you are asking, let me conn", "variable": "step_003", "data_type": "any" }, { "title": "It seems this conversation would be best managed", "variable": "step_004", "data_type": "any" }, { "title": "Profanity - It seems this conversation", "variable": "step_005", "data_type": "any" } ], "next_action": "run_always", "disambiguation_opt_out": true }, { "type": "standard", "steps": [ { "step": "danger_word_detected", "title": "Connect to agent", "handlers": [], "resolver": { "type": "fallback" }, "variable": "danger_word_detected_variable", "condition": { "entity": "danger_words" }, "next_step": "profanity_detected" }, { "step": "profanity_detected", "title": "Show warning", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Please use appropriate language when interacting with the assistant." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [ { "type": "max_hits", "handler": "max_hits_handler", "resolver": { "type": "fallback" } } ], "max_hits": 2, "resolver": { "type": "end_action" }, "variable": "profanity_detected_variable", "condition": { "entity": "profane_words" } } ], "title": "Trigger word detected", "action": "run_always", "boosts": [], "handlers": [], "variables": [ { "title": "Profanity detected", "variable": "danger_word_detected_variable", "data_type": "any" }, { "title": "Profane word detected", "variable": "profanity_detected_variable", "data_type": "any" } ], "next_action": "anything_else" }, { "type": "standard", "steps": [ { "step": "step_001", "output": { "generic": [ { "values": [ { "text": "Welcome, how can I assist you?" } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_001" } ], "title": "Greet customer", "action": "welcome", "boosts": [], "handlers": [], "condition": { "expression": "welcome" }, "variables": [ { "variable": "step_001", "data_type": "any" } ], "next_action": "action_24797", "disambiguation_opt_out": true } ], "intents": [ { "intent": "action_24797_intent_38855", "examples": [ { "text": "call code engine" }, { "text": "invoke" }, { "text": "invoke ce" }, { "text": "invoke code engine function" } ] }, { "intent": "fallback_connect_to_agent", "examples": [ { "text": "Agent help" }, { "text": "Call agent" }, { "text": "Can I connect to an agent?" }, { "text": "I would like to speak to a human" }, { "text": "I would like to speak to someone" } ], "description": "Please transfer me to an agent" } ], "entities": [ { "entity": "danger_words", "values": [], "fuzzy_match": false }, { "entity": "profane_words", "values": [], "fuzzy_match": false }, { "entity": "sys-yes-no", "values": [] } ], "metadata": { "api_version": { "major_version": "v2", "minor_version": "2018-11-08" } }, "variables": [], "data_types": [], "collections": [], "counterexamples": [], "system_settings": { "nlp": { "model": "latest" }, "variable": { "format": { "time": { "pattern": "short" }, "currency": { "fraction_digits": 2 } } }, "off_topic": { "enabled": true }, "auto_learn": { "apply": true }, "launch_mode": { "default": "learning", "enabled": false, "learning": { "step_retry_threshold": 2, "use_connect_to_support": "more_often", "single_answer_clarification": "more_often", "disambiguation_clarification": "more_often" }, "confident": { "step_retry_threshold": 4, "use_connect_to_support": "sometimes", "single_answer_clarification": "sometimes", "disambiguation_clarification": "sometimes" } }, "topic_switch": { "enabled": true, "messages": { "enable_confirmation": true, "confirmation_failure": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "I'm sorry, I did not catch that, please confirm." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "confirmation_request": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Do you want to continue with the previous topic: " }, { "system_variable": "digressed_from" }, { "scalar": "?" } ] } } ], "response_type": "text", "selection_policy": "sequential" }, { "options": [ { "label": "Yes", "value": { "input": { "text": "Yes" } } }, { "label": "No", "value": { "input": { "text": "No" } } } ], "response_type": "option", "repeat_on_reprompt": true } ] } }, "max_tries": 3 }, "generative_ai": { "slot_filling": { "enabled": false } }, "disambiguation": { "prompt": "Did you mean:", "enabled": true, "randomize": true, "max_suggestions": 5, "suggestion_text_policy": "title", "none_of_the_above_prompt": "None of the above", "use_connect_to_support_prompt": "Connect to support", "single_answer_clarification_prompt": "Something else" }, "search_routing": { "target": "conversational_search" }, "spelling_auto_correct": false }, "learning_opt_out": false }, "description": "created for assistant 75e6d427-89f0-4ecf-8460-eb4c97826ee6", "assistant_id": "75e6d427-89f0-4ecf-8460-eb4c97826ee6", "workspace_id": "226f36e9-2be7-4f49-96d6-fb22cb2646cd", "dialog_settings": {}, "next_snapshot_version": "1", "environment_id": "0bccc38e-28c0-4a7c-b4ae-80a5f3adee56" }